Customer’s satisfaction is our goal and guarantee. Please contact ASI customer service to get a Return Material Authorization Number (RMA number). Please note we will not process a return without a RMA number. Products returned to ASI within 30 days from the ship date may be subject to a restocking fee in some cases and/or company credit. This return policy only applies to purchases made directly from ASI. ASI products purchased through our distributors should be returned according to their specific return policies.
The warranty on ASI pumps, Syringe pumps and PCR modules is one year parts and labor. This warranty does not include consumables (check valves, seals and pistons) located in the pump head. Defective ASI consumable parts, including but not limited to check valves, piston seals and pistons, will be replaced or repaired free of charge for a period of 30 days from the ship date. ASI component products, including but not limited to Flow splitters, Mixers and Pulse Dampers, will be replaced or repaired free of charge for a period of 60 days from the ship date. The warranty does not cover the inbound/outbound shipping cost. This warranty policy only applies to purchases made directly from ASI and our distributors.